Privacy Policy

This privacy policy explains how Australian Speech & Language Academy ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our online platform, including this service and any related courses, programs, or services offered by us.

We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner, in accordance with applicable data protection laws, including the Australian Privacy Principles and, where applicable, the General Data Protection Regulation (GDPR).

Identity of the Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal information is Australian Speech & Language Academy, located at Suite 10, Level 5, 370 Castlereagh Street, Sydney, New South Wales, 2000, Australia.

Information We Collect

We may collect personal information from you in various ways when you interact with our site and services, including when you register for an account, enrol in a course, make a purchase, contact us, or use interactive features. The types of personal information we may collect include:

• Identity and Contact Data: Such as your name, email address, postal address, phone number, date of birth, and professional details (e.g., qualifications, professional body membership).
• Payment Data: Such as credit card details or other payment method information collected when you make a purchase. Note that payment processing is often handled by third-party providers.
• Usage and Technical Data: Such as information about how you access and use our site and services, your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Educational and Professional Data: Such as information related to your course enrolments, progress, assessments, qualifications, professional development history, and any information you provide during clinical education or supervision activities.
• Communication Data: Such as the content of your communications with us, feedback, and survey responses.

How We Collect Your Information

We collect information in the following ways:

• Directly from you: When you provide it to us through forms on our site, during registration, enrolment, payment, or communication.
• Automatically: As you interact with our online platform, we may automatically collect Usage and Technical Data through cookies, server logs, and other similar technologies.
• From third parties: We may receive information about you from third parties, such as payment processors, or analytics providers.

How We Use Your Information

We use your personal information for various purposes necessary for the operation of our service and the provision of our courses and programs, including:

• To provide and manage our online platform and services, including processing your registration and enrolment in courses.
• To process payments and fulfil your orders for courses or other services.
• To communicate with you regarding your account, enrolment, course progress, and updates about our services.
• To provide customer support and respond to your inquiries.
• To personalise your experience on our online platform and recommend relevant content or services.
• To improve our site, courses, and services, and develop new ones.
• To monitor and analyse trends, usage, and activities in connection with our online platform.
• To maintain the security and integrity of our service.
• To comply with legal obligations and regulatory requirements.
• For other purposes with your consent.

Legal Basis for Processing (for individuals in regions requiring a lawful basis, e.g., EEA)

We process your personal information based on the following legal grounds:

• Performance of a Contract: Where the processing is necessary to perform a contract with you, such as providing access to courses you have enrolled in.
• Legitimate Interests: Where the processing is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights. This includes improving our services, marketing (where permitted), and ensuring the security of our site.
• Legal Obligation: Where the processing is necessary to comply with a legal or regulatory obligation.
• Consent: Where you have given your explicit consent for specific processing activities. You have the right to withdraw your consent at any time.

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, hosting, data analysis, email delivery, and customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was shared.
• Affiliates: To our affiliates or related entities for business purposes consistent with this policy.
• Professional Bodies: Where required for accreditation, certification, or professional development tracking purposes related to the courses or programs you undertake.
• Legal and Regulatory Authorities: When required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request the rectification of inaccurate or incomplete personal information.
• The right to request the erasure of your personal information (under certain circumstances).
• The right to request restriction of processing your personal information (under certain circumstances).
• The right to object to the processing of your personal information (under certain circumstances).
• The right to data portability (under certain circumstances).
• The right to withdraw consent at any time (where processing is based on consent).
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your experience, analyse usage, and provide our services. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our site.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at the following address:

Australian Speech & Language Academy
Suite 10
Level 5, 370 Castlereagh Street
Sydney, New South Wales, 2000
Australia